Q1: Do you offer free shipping within the United States?
A: Yes! We offer free shipping on all orders over $79.99. For orders below this amount, we provide both standard and expedited shipping options, with fees ranging from $9.99 to $24.99.
Q2: What is your return and exchange policy?
A: BIOMASER offers a 30-day return policy for all orders on our website. For added assurance, our premium wireless machines — such as the Biomaser U1 Pro and Sparkle TP006 — come with an extended warranty period.
Q3: How can I get a discount code for my order?
A: There are several ways to save:
* Receive a code immediately upon your first sign-up.
* Watch for our regular promotional activities.
* Check for exclusive codes shared by our distributor influencers.
* Contact our support team directly via our contact page for further assistance.
Q4: Are your needle cartridges compatible with other tattoo machines?
A: Our cartridges offer broad compatibility, designed for different machine interfaces:
Universal Cartridges (e.g., Pinky Pro, ThunderlordPower): Fit most standard universal rotary tattoo machines and PMU pens.
Threaded Cartridges (e.g., Eyebolt Series): Compatible with most machines featuring a threaded interface.
BIOMASER Pro Cartridges: Specifically engineered for optimal performance with BIOMASER devices, utilizing our proprietary interface.
Q5: How do you ensure the safety and hygiene of your needles?
A: Safety and hygiene are our top priority. All needle cartridges are manufactured from 304/316 medical-grade stainless steel, sterilized with EO gas, and strictly for single use in individually sealed packages.
To further enhance protection, many of our cartridges (such as those with a universal interface) are equipped with a full membrane system. This design effectively prevents ink backflow, safeguarding your machine's internal components from contamination.
Q6: How long does the battery last on your wireless machines?
A: Our flagship models, like the U1 Pro and TP010, come with dual battery heads. Each 850mAh to 1000mAh battery provides approximately 4-6 hours of use, offering a total marathon battery life of up to 12 hours.
Q7: What are the benefits of an adjustable stroke length?
A: Machines like the Biomaser U1 Pro offer a 6-level adjustable stroke (2.0mm to 3.5mm). This allows artists to switch precisely between different techniques—from delicate hair strokes (shorter stroke) to bold lining and shading (longer stroke) with minimal skin trauma.
Q8: Which needle configuration should I choose for my procedure?
A: Choosing the right "brush" is key to your art:
* RL (Round Liner): Best for precise contouring, fine lines, and detail work like hair strokes.
* RS (Round Shader) / CM (Curve Magnum): Ideal for shading, blending, and creating soft "misty" transitions with better color retention in a single pass.
* XF (Concave-Convex Flat): Perfect for fast coloring with a smooth matte effect.
