Return Policy

BIOMASER offers 30-day return policy for all the orders on our website.

For any reason, if a Biomaser customer is unsatisfied with your order, you can contact us to arrange a return. These policies are set up to help us maintain our fantastic service and prices while ensuring all our customers are happy.

Subject to the terms below. 
1. Biomaser must be notified no later than 30 days after a customer places their order.
2. The products have to be in ''New'' condition, have original packaging, returned with all accessories and in a resalable condition.Biomaser reserves the right to assess fees for any damaged or missing parts, that can be deducted from the refundable amount
3. Shipping and handling costs are not refundable. If an item was purchased with ''FREE postage'', the cost will be charged at our cost price and deducted from the purchase price
4. Customers will return items at their own cost and time and must prepay all shipping charges or associated costs
5. The customer shall assume all risk of loss or damage to the product while in transit to Biomaser
6. If the product is returned to Biomaser without a return authorization number, and/or beyond a thirty (30) day period, and/or without proper packaging, Biomaser retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense and with no refund issued.
7. Refunds will be processed within 7 days, only after the returned item has been inspected. We accept no responsibility for delays caused by 3rd parties(such as payment processes etc)

HOW DO I RETURN AN ITEM?

Email us at biomaserservice@gmail.com with the following information:

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know of the approval or rejection of your refund.
Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)
If you have been issued with a refund but have yet to receive it, please contact your relevant financial institution with regards to any payment delays (e.g. PayPal, bank).
There is often some processing time involved before a refund is completed and available back into your selected method of payment. 
If you have completed this and you still have not received your refund yet, please contact us at biomaserservice@gmail.com and we will do our best to resolve the situation.


Exchanges (if applicable)
We only replace items if they are defective, damaged or if you've simply been sent the wrong item. If you need to exchange it for the same item please contact us at biomaserservice@gmail.com
We will, of course, cover the return shipping on these type of issues.

Return Shipping
For a change of mind purchases, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. 
Shipped orders cannot be cancelled. If you want a refund, you need to wait until the package reaches the destination.
If you are shipping an item back to us we strongly suggest that you use a trackable shipping service or purchase shipping insurance.
Please do however shoot us an email at biomaserservice@gmail.com and we may be able to assist!